PURCHASING GUIDE

How to Order Online at MERCANTILE FINE DRINKS

Step 1: Choose the desired product => Click on the “Order Now” icon

Step 2: After selecting the item, please carefully check the price and quantity of the items in the “Cart” section or click on “Checkout” to proceed with payment if you agree with the selected product.

Step 3: Fill in the necessary information for the order and choose the payment method. Then click “Place Order” Our staff will check the inventory and receive your order.

Note: Information about alcoholic beverages on the organization’s e-commerce website, alcohol vendors, is not linked, promoted to user accounts under 18 years old; other websites, channels, media on the internet specifically for users under 18 years old or with a majority of users under 18 years old. Buying directly at the store: Buyers can choose products and purchase directly at the store at the address: 8 Le Van Mien Street, Thao Dien Ward, Thu Duc City, Ho Chi Minh City. Contact phone number: 028 3822 1666

PRODUCT INSPECTION POLICY MERCANTILE FINE DRINKS always aims to provide the best delivery service for all your orders. After successfully placing an order on the mercantile-asia.com website, MERCANTILE will call to confirm the order with the customer, including the detailed content of the successfully placed order. When customers receive the goods, mercantile-asia.com agrees to allow customers to carefully inspect the products before accepting them. Customers should record a video while unpacking and receiving the goods and provide immediate feedback to the delivery staff; we will proceed to exchange for customers. MERCANTILE does not support product testing. Please check to ensure that the order is delivered with the correct goods, models, and quantities as ordered. After agreeing with the delivered product, customers can pay with the store’s delivery staff and receive the goods. In case the delivered order does not match the type of product you ordered, you have the right to return the goods and not make payment. In the case of prepayment but the order does not match your request, you have the right to request a refund or exchange. In case of a refund or exchange request, please contact us via phone number 028 3822 1666, we commit to resolving all your requests.

Note: Do not use iron, sharp, or hard objects to open the package for inspection. When customers check the order, the delivery staff must wait for the customer to inspect the products. If the delivery staff refuses to let the customer inspect the goods, please contact MERCANTILE via hotline: 028 3822 1666 for assistance. For cases where the product is damaged due to customer error, MERCANTILE regrets that we cannot assist customers in exchanging/returning/warranty for the product. If there are any unintended issues on the customer’s side, mercantile-asia.com will flexibly support resolution in the following cases: Incorrect address

Customer wants to schedule delivery Not delivering to individuals under 18 years old Note: We will not deliver and exchange any information related to the product with individuals under 18 years old.