The website mercantile-asia.com is owned by Mercantile Fine Drinks Limited Liability Company. By accessing our website, you agree to these terms.

Please carefully read these Terms and Conditions before purchasing any products or services on mercantile-asia.com.

In compliance with regulations related to the online sale of alcohol:

1.1. Regarding technical requirements: The website has been updated to comply.

Mandatory registration and login with Google Gmail accounts: This ensures that the website can access the name and age of the user before they access, search for information. Additionally, the website applies mobile banking payment methods, requiring users to provide information such as name, address, payment information via accounts, bank cards, or other non-cash payment methods when they make transactions to purchase alcohol and beer.

Information about alcohol and beer products on the e-commerce website of organizations or individuals selling alcohol and beer is not linked to or promoted to accounts of users under 18 years of age; other pages, channels, and media on the internet intended for users under 18 years of age or with a majority of users accessing who are not yet 18 years old.

Integration of a mechanism for users to choose their age before clicking on a product.

1.2. Regarding the format of product information to be met:

Product labels have been updated according to the regulations of Decree No. 111/2021/ND-CP amending and supplementing certain provisions of Decree No. 43/2017/ND-CP on product labeling and compliance with regulations on reducing the accessibility of alcohol and beer under the Law on Prevention and Control of Alcohol and Beer Harm.
1.3. Service standards & other terms related to service provision:

Selling genuine products, no advertising:
Mercantile-asia.com is a website supporting buyers to use Mercantile’s products, not a platform for advertising other sellers’ products or stores.

Respect each other:
We aim to build a safe and civilized customer base for everyone to enjoy the shopping experience on mobile devices (without having to directly visit Mercantile’s stores).

Maintain a good “purchase history”:
To receive more promotions for loyal customers, remember to maintain regular transactions, avoid “bombing” orders, receive goods on time, and minimize unnecessary cancellations, returns, and refunds.

Say no to low-quality sales:
Mercantile commits to only list high-quality items for sale because listing low-quality items is a violation of the law and business ethics. In case of customer feedback, Mercantile will review and, if verified, compensate the customer, issue corrections, and remove these items from the system.

1.4. Seller’s obligations and customer obligations in each transaction:

Seller’s obligations

Notify the website to the Ministry of Industry and Trade as a provider of e-commerce services;

Build and publish on the website the following information: Company information; Purchasing guide; General transaction terms; Privacy policy; Information about payment methods; Delivery and shipping policy; …
Request users to provide at least relevant information when registering an account.
Store registration information of website users and regularly update relevant changes and supplements;
Prevent and remove from the website information belonging to prohibited categories of goods and services according to legal regulations;
Remove from the website information that violates the website’s regulations/other laws when detected or received verified feedback on these information;
Provide information, support state management agencies in investigating business violations using their website;
Provide information about their business situation upon request by competent state agencies to serve the activities of electronic commerce statistics, inspection, examination, and handling of violations.
Customer obligations (buyers)

Provide complete and accurate minimum information: Name, Phone number, age over 18 to make a purchase;
Read and understand the operating regulations, terms, and conditions of using Mercantile’s website and the services provided via the website before registering an account and using the services, and read and understand the terms, conditions of using the service when receiving notifications about changes, adjustments to the operating regulations, terms, and conditions of using this service. Members’ use of the service or continued use of the service is considered that the member has read, understood, and agreed to the operating regulations, terms, and conditions of using the Website service and services provided through Mercantile;
Be responsible for the security, retention, and all activities of using the service under their registered name, password;
Promptly notify Mercantile of any unauthorized, abusive, security breaches, retaining their username and password to cooperate in handling;
Commit that the information provided to Mercantile is accurate and complete and keep their information on the mercantile-asia.com website updated, accurate, and complete;
Be responsible for the content, images, personal information, and other information, as well as the entire transaction process through the mercantile-asia.com website;
Cooperate and provide necessary information to mercantile-asia.com to resolve disputes that arise;
Provide transaction information when requested by competent state agencies;
Comply with legal regulations on payment, advertising, promotion, protection of intellectual property rights, consumer protection, and other related legal regulations when operating on the mercantile-asia.com website;

Commit and agree not to use the services of the mercantile-asia.com website for illegal, unreasonable, fraudulent, threatening, illegal information gathering, disruptive, virus creation and distribution activities causing damage to the system, configuration, transmission of information of mercantile-asia.com or using services of Mercantile for speculation purposes, creating fake service orders, market manipulation, including serving market demand forecasting. In case of violation, the member must take responsibility for their actions before the Law;
Commit not to change, modify, copy, disseminate, distribute, provide, and create similar tools of the services provided by mercantile-asia.com to a third party without the consent of the Company;
Shall not act to discredit the reputation of Winemarket.vn under any form, including but not limited to, undermining the unity of members by using a second registered name, through a third party, or spreading information that is detrimental to the Company’s reputation;
Provide their personal information when requested by competent state agencies to serve the activities of electronic commerce statistics.